What To Look For In A Business Phone System
The have that you are looking for a business phone system, you must make sure that you will consider some factors. All of the factors will be dependent on the type of business that you are in and the number of calls that you are receiving. Whatever needs that you have, there is a system that would certainly provide your needs. The needs that you have should be provided by the system that you will be choosing no matter what type it is.
The next thing that we will be talking about are the basic functions that a business phone system should have.
The very first basic function that a business phone system should have is voice mail. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. If it is your customer’s first time to call your business, having a voice mail would provide them with a good experience. To get the feature, you can already find phones that has built in voice mail systems on it while some may require you to install a device to get this kind of feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. A better way to treat your clients while they are on hold is by providing music for them to listen to. The music that is used for your advertising can also be utilized here. You can do this by using a recording that is connected to the phone system.
Anther great feature that your business phone system should have is the conference call. Connecting to multiple callers at one time can be done with the help of this feature. You will be able to have discussions with more than one person in just one call.
Trunking should also be available in your business phone system. From the local phone company, you will be able to configure incoming lines. It can be done by installing T-1’s which are configured in the phone system as a trunk group. The number of calls that you will receive will be the basis for the configuration. The bugger your business is, the more complex the configuration will be.
The next feature that your business phone system must have is an auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. It can be done depending on the person that they are trying it reach. There will be an automatic routing of calls the moment that the extensions are configured to the phone system that you have.
All of these features are basic and should be available in your business phone system.
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